We pride ourselves in handling returns and refunds in a professional and
expedient manner. Please familiarize yourself with the following to make sure
that you are aware of all contingencies when you place an order with
Harmony Home Goods
, a Secure2U® preferred partner.
For most products, our returns policy provides you 14 days from receipt of your order to request a
return or refund on any defective item or item shipped in error (See below for list of exceptions/exclusions).
Returns will not be accepted under any other circumstances.
Return exceptions/exclusions:
The return of any defective cell phone must be initiated within 7 days of product receipt.
This type of return may come back for exchange without exception. Note: Many phones sold
are international phones, sold with North American power adapters. The purchaser is responsible
for researching whether the phone purchased is compatible with their desired carrier before
purchase. Returns will not be accepted due to international origin or due to incompatibility
with desired carrier.
Our return policy excludes the following products, which for various legal,
health and fraud prevention reasons, we cannot accept returns on, unless you
were shipped the wrong product and the product is returned sealed/unused/unworn
in its original packing:
-
refurbished cell phones and new or refurbished cell phone accessories
- undergarments
and swimwear
- food and nutritional supplements
- items showing obvious signs
of misuse, consumer abuse or commercial use (unless clearly rated for
commercial use)
- toner cartridges
- new defective gaming machines (these
must be addressed with the manufacturer)
- opened software
- new home
entertainment products from JVC, Panasonic, Philips or Toshiba (these must be
addressed with the manufacturer)
- any return that is missing the originally
shipped components
- any products damaged in shipping (these must be addressed
with the logistics carrier at time of delivery or immediately thereafter)
How to return a defective item, or an item shipped to you in error:
Please contact us immediately for a Return
Materials Authorization (RMA) number. Do not ship the product until you have
received this number and the instructions for returning the product. Items returned without
an RMA number will not be processed and will be assessed a 50% restocking fee. Only items returned
with an RMA number will be reimbursed for return shipping.
Important Notice:
In the case of refused shipment, or any return without prior authorization or an RMA number,
the item in question will either be shipped back to the customer at their expense, or at the
customer’s request, we may elect to accept the item back with a restocking fee of 50% of the
total merchandise value. In this case, shipping will not be reimbursed.
